Please read the terms and conditions carefully. Unlike booking a hotel room, staying in a serviced villa has different terms and conditions for which you may not be familiar.
Bodhissara Estates is the name of the Estate that is owned by The Rainforest Property (Chiangmai) Ltd, hereby referred to as "RFC"). Each time a Guest confirms a booking of Bodhissara Estates, a Rental Contract is entered into between RFC or its Managing Agent for the agreed period ('Rental Period'), and the guest in whose name the booking is made (the 'Guest'). The Guest/s is deemed to have agreed to these terms and conditions outlined below. The Rental Contract is not effective until RFC's appointed Representative has confirmed the Guest's booking in writing.
Guests must make the appropriate deposit payment to the RFC within 2 working days of availability confirmation. The following deposit payment must be received by Rainforest:
If the required deposit payment is not received within the 2 working day period, Rainforest reserves the right to void the Guest's booking request.
Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 60 days before the scheduled arrival date.
All payments must be made in US Dollars, unless otherwise agreed with RFC in writing, and must be made in accordance with Rainforest payment instructions.
If payments are not made on or before the due dates as required herein, Rainforest or the Managing Agent may cancel the booking, in which case this Rental Contract will be thereby terminated without any further notice required. Cancellation charges may apply as detailed below.
The cost of electricity, mains water, cleaning and garden supplies, and local taxes if any, are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.
Typically telephone and provisioning costs will be the Guest's responsibility unless specifically stated otherwise. Gratuities for household staff are encouraged and normal, but are left entirely to the Guest's discretion.
Confirmation details, the Property address, contact details of the Villa staff or Managing Agent, transfer arrangements and directions to the Property will be sent to the Guest in a reservation voucher when full payment is received. This voucher, along with the Guest's passport, need to be presented upon arrival.
Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise. RFC will work with the Owner or Owner's Representative to try to accommodate the Guest's actual arrival and departure times, subject to availability. Please do advise RFC of any changes to the Guest's schedule so that every effort can be made to accommodate them.
A security deposit is payable immediately upon arrival at the Property. The standard security deposit required is as stated; however RFC has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, the Managing Agent will inform the Guest in advance of the amount payable and any other conditions.
The security deposit will normally be refunded at the end of the rental period, after deducting:
Guests are to treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest's responsibility and may be charged to the Guest's account and deducted from the Guest's security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the RFC may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.
The Property and its facilities are available for the Guest's full enjoyment during the Rental Period. However the Owner, or Managing Agent or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorised in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this at the time of booking, as special approval or arrangements or may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that the booking may be subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of RFC.
If RFC has confirmed a booking which includes an event, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that the Managing Agent, and the Owner cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Managing Agent will refund any event fee paid by the Guest to the Owner, however neither the Managing Agent, the Owner nor the Owner's Representative will be liable for any further refund or payment to the Guest.
The Property is located in a quiet residential neighbourhood. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is strictly prohibited indoors.
The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Managing Agent may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property's facilities.
Any Guest valuables or property left or used at the Property are at the Guest's own risk. Neither the Managing Agent, or RFC accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property's insurance policy and/or results in loss or damage is the Guest's responsibility.
Once the Guest's booking is confirmed, the price of the Guest's reservation is fully guaranteed, even if the Managing Agent changes the price on its website after the Guest's booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.
RFC and its Managing Agent reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. RFC and/or its Managing Agent will tell the Guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest's booking.
If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to the Managing Agent. All cancellation notices received by the Managing Agent will be acknowledged in writing. It is strongly recommended that the Guest and all members of the Guest's party purchase trip cancellation insurance.
Cancellation of a booking includes but is not limited to:
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
The applicable amount will be deducted from the deposit and moneys paid, and the Managing Agent will refund any remaining balance to the Guest.
Once a booking confirmation is issued by the Managing Agent, a fee of US$50 will apply to each amendment made. EH will do its best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible.
Please note that these amendment policies apply for regular booking periods. Special amendment terms may apply for peak/high seasons and will be stated in the Property description, booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.
In the unlikely event that the Managing Agent is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, then the Managing Agent reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by the Managing Agent, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and the Managing Agent, then either the Managing Agent or the Guest may opt to cancel the booking and this Rental Contract. In that event, the Managing Agent will refund the Guest all monies paid, without further compensation.
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the RFC or the Managing Agent immediately who will endeavour to put things right. Should RFC or the staff not address the Guest's problem satisfactorily, please contact the Managing Agent promptly. In order for the Guest's complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, RFC or the Managing Agent will assume that the Property was to the Guest's satisfaction and no complaint will be entertained.
Self-catering is not included for in the rates, in order to protect the cleanliness and assets of the Estate. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest's behalf, and this will be charged to the Guest's account.
The descriptions, are provided in good faith and in the belief that they are accurate based on the latest information received. However, RFC or the Managing Agent cannot be held responsible for any modifications to the Properties or inaccuracies. Where RFC or the Managing Agent publishes or refers to descriptions, assessments and/or ratings of the Property either by the Managing Agent or by third parties, these ratings are for information purposes only and RFC or the Managing Agent will not be held responsible for any reliance placed on these ratings.
Neither the Managing Agent, the Owner nor the Owner's Representative accepts any responsibility or liability for:
In no case will RFC, the Managing Agent, the Owner or the Owner's Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
This agreement will be governed by the laws of Singapore. In the event of controversy arising from the booking and Property rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Singapore International Arbitration Centre to be resolved finally by arbitration in the English language.
By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest without reservation and without exception.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.
Our Guest Relations Officer will reply to your query within 24 hours.
Thank you for your interest in Bodhissara Estates.